Who is responsible for your information
Purple Frog Signs Ltd is a company registered in England and Wales under company number 14947427. For questions about this notice or a request concerning your personal information, email info@purplefrogsigns.com or telephone 01303 656 111.
This notice covers the Purple Frog Signs website, enquiries submitted through it and the information used to discuss, quote for and manage signage, graphics and print work. Other websites reached through a link have their own privacy information.
Information we may receive
The information depends on how you contact or work with us. We ask only for information that is relevant to the enquiry, project or business relationship.
- Contact and identity information — Your name, organisation, email address, telephone number and project location where you choose to provide them.
- Enquiry and project information — The type of work, sector, preferred timescale, project details, correspondence, quotations, approvals and information needed to manage agreed work.
- Preferences — Your optional marketing choice and any later request to change it.
- Website and security information — A necessary session identifier and limited connection or device information used by the hosting environment and security controls, including rate limiting and fault investigation.
How we receive information
Most information comes directly from you when you use the contact form, email, telephone or discuss a quotation or project with us. We may also receive business contact details from a colleague, client, contractor or supplier involved in the same work, or from a public business source where it is reasonable to make contact.
The contact form does not accept file uploads. After reviewing an enquiry, we confirm an appropriate way to send artwork, photographs or larger project files if they are needed.
Why we use information
We use personal information where there is a lawful reason to do so. The basis depends on the context and may be taking steps requested before a contract, carrying out an agreed contract, meeting a legal obligation, pursuing a legitimate business interest or relying on consent.
Typical purposes include answering an enquiry, understanding a site or project, preparing a quotation, communicating about approvals, arranging supply or installation, keeping appropriate project and financial records, protecting the website and responding to complaints or legal requests. Where we rely on legitimate interests, we consider the purpose, necessity and effect on the people concerned.
The optional marketing box on the enquiry form records a preference with the enquiry. It does not make completion of the form conditional on receiving marketing, and permission can be withdrawn at any time.
What happens to a website enquiry
The website checks submissions for completeness, rate limits repeated requests and applies basic anti-spam checks. A valid enquiry is sent through the configured email service to the authorised Purple Frog Signs recipient or recipients. An acknowledgement is sent to the email address supplied when delivery succeeds.
The application records a reference and limited delivery result for operational troubleshooting. The enquiry content is communicated by email; the public website does not provide a customer account area and does not take payment-card details.
Who information may be shared with
We may use service providers for website hosting, secure email delivery, IT support and business administration. For an agreed project, relevant information may also be shared with professional advisers, delivery providers, specialist suppliers, installers or contractors where this is necessary to quote for or deliver the work.
We may disclose information where law requires it or where it is necessary to establish, exercise or defend legal rights. We do not publish enquiry details or make them available to another organisation for its own unrelated marketing.
Retention and security
We keep information only for as long as it is needed for the purpose for which it was collected and for applicable accounting, tax, warranty, insurance, dispute or legal-record requirements. The relevant factors include whether an enquiry became a project, the nature of the work, the continuing relationship and any obligation to retain records. A limited suppression record may be kept after a marketing opt-out so that the choice can be respected.
The website uses measures including encrypted transport, access controls, secure session settings, input validation, rate limiting and restricted administrative access. No online or email system can be guaranteed completely secure, so project files should be sent only by the method agreed with Purple Frog Signs.
Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights to be informed, obtain a copy of your information, correct inaccurate information, request deletion or restriction, receive certain information in a portable form, object to processing and withdraw consent. These rights are not absolute and different conditions apply to each one.
To make a request, use the contact details above and explain what you need. We may ask for enough information to confirm identity and locate the relevant records. You can also raise a concern with the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies, external links and changes
The website uses a necessary session cookie and may save a privacy choice in browser storage. Optional analytics and third-party media remain off until the user makes an appropriate positive choice. The separate cookies policy explains the current technologies and how to change a preference.
Purple Frog Signs may update this notice when the website, suppliers or business processes change. The version published on this page will describe the current approved position.